Hi Sarah, I see that your having problems before you get in! Hah were still waiting on plugs for the tubs since our closing back in Sept. I wanted to tell you that maybe if you have to get the stair case redone just tell them to strip it and leave it. My husband managed to catch the guys working on ours and they only left sealant on it so it could be stained easier at a later date...total cost for sundial stain/iron pickets for our model 5000.00 total if my husband does it 400.00

and a night at a hotel! Keep on their butts after the fact as well, on our closing our upgraded tile was all scratched we noted this on the pdi and are still waiting. They even sent out the big guy to see what was going on, apparently they are "still in talks" with their rep for sterling tile and have been discont. ....if you want to see their finished product let me know and come on by!! Take care and Good luck on your close and move!!
Colleen