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PJD 2014-02-04 09:39 PM

Ontario Ombudsman investigating Hydro One
 
I have to say as someone who has not received an electricity bill since August and who keeps being told it's due to a "billing problem" with no further explanation being provided, I am pleased to hear this news. I hope he has the power to force them to change the way they do business, but at the same time I am reluctant to hold my breath. They seem to have such freedom to operate as they please.

http://m.citynews.ca/2014/02/04/onta...ate-hydro-one/

Mark & Lynda 2014-02-04 10:58 PM

You haven't received a Hydro bill since Aug? Woah!

I hope you're putting away $200 a month for when the bill does come. I can't believe a "billing problem" takes 7 months to correct.

Have you called your MPP?

PJD 2014-02-05 09:05 AM

Quote:

Originally Posted by Mark & Lynda (Post 273771)
You haven't received a Hydro bill since Aug? Woah!

I hope you're putting away $200 a month for when the bill does come. I can't believe a "billing problem" takes 7 months to correct.

Have you called your MPP?

I know hey? That's a really long time! I had the same reaction - why does it take that long to fix a billing problem? Doesn't make sense. It's a cover for something else. I can just imagine the reaction if Bell did that to its customers. But when it comes to Hydro, you can't threaten to switch service provider.

I am preparing for a large bill, though they told me they will allow a payment plan with no penalty, or they said I can just send them money - without a bill!

I am thinking of calling an acquaintance at the Ombudsman's office to find out if there would be any advantage to adding my name to the list of complainants...

good2know 2014-02-07 04:38 AM

They have no problem sending bills to us :)

To their credit, they adjusted our estimated bill very quickly once we had a usage pattern (this took 3 months).

PJD 2014-02-07 02:23 PM

G2K, you get up very early. :)

Well, it's probably much better this way for you, you know what's coming and you won't be stuck owing a large amount. I've been wondering if the "billing problem" is not related to switching to 'time of use' billing and is not recording properly or something like that. I am really not sure...

Anyway, I added my name to the list of complainants in the hope that it will bring me a quicker resolution. Fingers crossed! It feels weird because I have never filed a formal complaint of any kind.

If they have no problem sending you bills, you mind giving me your address? :D

PJD 2014-02-07 06:08 PM

Well, look at this...
 
http://read.thestar.com/?origref=htt...billing-fiasco

PJD 2014-03-14 07:54 PM

Quick update - My situation has already been resolved. I am pleased I made the complaint. I think it led to a speedier resolution. :)


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