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Old 2008-03-17, 10:51 PM
htsource htsource is offline
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Default Broken fixture right out of the box

Just wondering, this is the first time ever happened to us. We bought a pendant fixture from a local lighting store, while we were un-packing, one piece of glass felt off from the base. The box looked okay and the whole light was wrapped in foam.

It's too late now to call the lighting store, but I hope they don't think I broke it! Can they say I broke it? I don't think I broke it during transit (sitting in the trunk), and I handled it carefully when taking it out and un-packing it.

I have never had anything bought new as broken right out of the box, so I hope it will be okay.

Electrician is coming in to install it tomorrow, hope it'll all work out! Eh, bad timing...
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Old 2008-03-18, 08:14 AM
Katherine&Chris Katherine&Chris is offline
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Home Depot and Rona are really good about returning things like that when they are defective. I'm sure a smaller lighting store or a mom and pop place would be even better because they don't have to deal with "corporate policy"
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Old 2008-03-18, 08:55 AM
Madame X Madame X is offline
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delete comment

Last edited by Madame X; 2008-03-19 at 05:00 PM.
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Old 2008-03-18, 06:01 PM
htsource htsource is offline
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Got it fixed, the store has a few extra glass for the fixture so they replaced it no problem. Hmm, I wonder this fixture is probably prone to break during transit!

No, I didn't see any sheet of calling for parts. I have always wondered in the past (don't think they do that now), Future Shop used to make you sign the line on the receipt "The goods is in good condition". I've always worried what would happen if inside was no good. I mean it should have read "The BOX is in good condition."

Actually there was another lighting store I went to and bought a table lamp, they don't have return policy at all.

Now we can't wait to have it hung, it looks nice
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Old 2008-03-18, 06:30 PM
patrob patrob is offline
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Quote:
Originally Posted by htsource View Post
Now we can't wait to have it hung, it looks nice
Glad it all worked out

This thread is useless without pics
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