Go Back   BuildingHomes.ca - Building your community! > Ontario > Ottawa

Ottawa For those in Ottawa, Kanata, Stittsville, Orleans, Nepean. Mattamy, Minto, Bridlewood, Cardel, Claridge, Braebury, Monarch, Barrhaven, Half Moon Bay, Fairwinds, Findlay Creek, Notting Hill, West Pointe, Stonebridge, Edinburgh Common, Uniform at Orchard-Stonebridge-Barrhaven and more!


Reply
 
Thread Tools Display Modes
  #1  
Old 2015-07-20, 04:32 PM
littlestone littlestone is offline
Senior Member
Regular User
 
Join Date: May 2009
Location: Ontario/Ottawa
Posts: 166
Default Direct Energy / EnerCare Hot Water Heater Rental

We got the new house in April 2010, and in Feb 2012, we had Direct Energy replacing the original condensing HWT with a PDV. We are now interested in taking advantage of Lowe's sale on the tankless hot water heater.

Because of all the craziness about TOS in 2012, my wife just called EnerCare to see what options we have. The agent EnerCare said that we can only buy it out (at $1,272+tax).

EnerCare's webpage is not clear whether we belong to the old terms or the new terms
https://www.enercare.ca/home/water-h...rms-conditions

I'm confused and a bit frustrated. In Feb 2012 when we asked for a HWT replacement they didn't mention about the new terms (indeed, the work order and receipt we got was still on the old terms). Is there anyway I can get out of this rental contract without buying out?
__________________

Last edited by littlestone; 2015-07-20 at 04:33 PM. Reason: typo
Reply With Quote
  #2  
Old 2015-07-20, 08:28 PM
good2know's Avatar
good2know good2know is offline
Senior Member
Regular User
 
Join Date: Sep 2010
Location: Ottawa
Posts: 5,774
Default

The link shows the terms based on installation date.
Reply With Quote
  #3  
Old 2015-07-20, 09:38 PM
littlestone littlestone is offline
Senior Member
Regular User
 
Join Date: May 2009
Location: Ontario/Ottawa
Posts: 166
Default

Yes, that seems to be their interpretation. I just didn't know whether replacing the tank implied a new contract.

If there is no alternative to get out without buyout, I guess I will suck it up and consider it a lesson learned.
__________________
Reply With Quote
  #4  
Old 2015-07-21, 08:56 AM
good2know's Avatar
good2know good2know is offline
Senior Member
Regular User
 
Join Date: Sep 2010
Location: Ottawa
Posts: 5,774
Default

Or keep it - there isn't a lot of benefit to a tankless other than infinite how water if you need that.
Reply With Quote
  #5  
Old 2015-07-21, 09:15 AM
bwgreen bwgreen is offline
Junior Member
Regular User
 
Join Date: Aug 2014
Location: Nepean
Posts: 24
Default

One thing I've found with Tankless - yes, they are infinite but they take longer to get to temperature.
Reply With Quote
  #6  
Old 2015-07-21, 09:44 AM
BlkStnBerk2 BlkStnBerk2 is offline
Senior Member
Regular User
 
Join Date: Jul 2012
Location: Ottawa
Posts: 2,131
Default

Quote:
Originally Posted by bwgreen View Post
One thing I've found with Tankless - yes, they are infinite but they take longer to get to temperature.
I didn't notice THAT much of a difference between our tankless and with a tank, to be honest. Maybe we were lucky, but it wasn't nearly as bad as expected.
__________________


Reply With Quote
  #7  
Old 2015-07-21, 10:43 AM
xdarrylx's Avatar
xdarrylx xdarrylx is offline
Senior Member
Regular User
 
Join Date: Feb 2010
Location: Barrhaven, Ontario
Posts: 1,953
Default

I noticed a different in our gas bill - not having to heat the tank several times a night, each week, month...it adds up
Reply With Quote
  #8  
Old 2015-07-21, 03:42 PM
littlestone littlestone is offline
Senior Member
Regular User
 
Join Date: May 2009
Location: Ontario/Ottawa
Posts: 166
Default

What we have right now is a Power Direct Vent, and for simplicity I want to keep the combustion air completely isolated to the heater if we stop renting. So I thought the options we had were:
1. Buying out the tank ($1,272+tax)
2. Returning the tank (not possible now) and buying an identical PDV new from LOWES (about $1,200+tax, plus installation which should be a couple hundred dollars)
3. Returning the tank (not possible now) and going tankless (it was $1,300+tax, plus installation which involved extension of vent pipes and gas line by a couple feet so that's another $400~$500)

The efficiency gain isn't that important to me. There are only two people in the house. I was willing to pay a few hundred bucks to get some space back when we furnish the basement by going tankless. But that's irrelevant now.
__________________
Reply With Quote
  #9  
Old 2015-07-21, 09:00 PM
BlkStnBerk2 BlkStnBerk2 is offline
Senior Member
Regular User
 
Join Date: Jul 2012
Location: Ottawa
Posts: 2,131
Default

Quote:
Originally Posted by xdarrylx View Post
I noticed a different in our gas bill - not having to heat the tank several times a night, each week, month...it adds up
Agreed. I was more speaking to the delay in hot water arriving at the tap. It was no different than clearing the "block" of cold water that's sitting in the pipes with a tank.
__________________


Reply With Quote
  #10  
Old 2015-07-21, 09:02 PM
TKG26 TKG26 is offline
Senior Member
Regular User
 
Join Date: Sep 2008
Location: HMB
Posts: 1,853
Default

-when you got a tank exchange you assumed the latest TOS on date of installation.



I dont get why option 2 was an option? Why would u want out of one tank just to get the same one back. basically paying double. If its rent thats bugging you buy out the tank you have. 15 years is average life expectancy.

When u finish the basement you could relocate the PDV tank to a location you want . Even though the tankless is smaller it still requires 24" service clearance to its front. So really you are not saving that much room. Because its a PDV you can basically close it up into a small closet(review install manual for clearances but you should be 1" all around 6" to the relief and 24" service clearance via a door access.

In some cases the original gas line size is not big enough to feed a tankless. Something to check on. you current tank is probably 50,000BTU a tankless is 200,000BTU at full demand.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Enercare buys Direct Energy Ontario Assets Dan_HighburyParkDrive Ottawa 5 2014-07-27 07:25 PM
Direct Energy - Water Tank Rental MTrix Ottawa 62 2014-03-28 10:41 PM
Direct energy tankless heater bill atos_boxer Ottawa 5 2012-04-28 09:31 PM
Direct Energy Water Heater Rental - Urbandale - Kanata Lakes superfly Ottawa 19 2012-04-06 11:27 PM
water heater rental littlestone Home Owner Tips, Upgrades and Maintenance 11 2010-06-30 10:58 PM



All times are GMT -4. The time now is 05:47 PM.



Copyright © PHAND Corporation
This document may not be used elsewhere without the expressed written consent of PHAND Corporation.
*** There is no association between this website and any builder. ***

Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2019, vBulletin Solutions, Inc.