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  #11  
Old 2019-01-23, 06:54 PM
stittsville resident stittsville resident is offline
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Thank for that information!

They are still investigating, but I think they are only investigating whom is at fault and who has to pay to fix it. The furnace installers or the builder. The furnace guy said they would call me tomorrow with probably more appointments to visit.

Last edited by stittsville resident; 2019-01-24 at 11:47 AM.
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  #12  
Old 2019-01-23, 08:21 PM
suezuki650 suezuki650 is offline
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You should have paperwork that says what kind of furnace was supposed to be installed in your home.
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  #13  
Old 2019-01-23, 08:53 PM
stittsville resident stittsville resident is offline
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Quote:
Originally Posted by suezuki650 View Post
You should have paperwork that says what kind of furnace was supposed to be installed in your home.
Yes, I have a description of the kind, but the size is not listed and I don't remember ever seeing a size listed.

The kind ranges in size from 40,000 to 120,000 btu's on the manufacturer site.
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  #14  
Old 2019-01-24, 10:14 AM
suezuki650 suezuki650 is offline
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Quote:
Originally Posted by stittsville resident View Post
Yes, I have a description of the kind, but the size is not listed and I don't remember ever seeing a size listed.

The kind ranges in size from 40,000 to 120,000 btu's on the manufacturer site.
The details of mine were in the upgrade book. That is where it listed what came standard with my home and my options for upgrading the furnace. In my case I went for the upgrade which is why I paid attention to this piece. If you have an upgrade book, it may be in there.
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  #15  
Old 2019-01-24, 11:47 AM
stittsville resident stittsville resident is offline
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Quote:
Originally Posted by suezuki650 View Post
The details of mine were in the upgrade book. That is where it listed what came standard with my home and my options for upgrading the furnace. In my case I went for the upgrade which is why I paid attention to this piece. If you have an upgrade book, it may be in there.
Thank you for trying to help. As you know, there is so much paperwork involved in a deal like this that it can be easy to lose track. We didn't get an upgrade book, but we did a list of items we chose which were upgrades and for whatever reason, some standard items are listed in that list as well. I did go through that again just now to make sure I hadn't missed it, but nope, there is nothing about the furnace.

When I said they told us the type, that was only because I asked several times. They only mention energy star certified natural gas furnace with ecm motor in the spec sheet and that's the only mention. I got the brand and model because I kept asking and I wanted to upgrade the furnace to one with a variable ecm fan, but they wouldn't let me upgrade and they never told me the size of the furnace etc.
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  #16  
Old 2019-01-28, 06:56 PM
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good2know good2know is offline
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Suggest you contact city building inspector department. They should be inspecting the hvac and this is a major oversite.
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  #17  
Old 2019-01-28, 08:02 PM
stittsville resident stittsville resident is offline
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Thank you for the encouragement. I have managed to secure an onsite appointment with an upper management level employee of the builder this week. I will give them one last chance to do the right thing. I am a lot more educated now and prepared to point out how incompetent they have been and how poorly they have delivered on their service.
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  #18  
Old 2019-03-27, 09:22 PM
Halton Home Inspector Halton Home Inspector is online now
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Quote:
Originally Posted by stittsville resident View Post
Well the furnace people came today and confirmed that our heating problem is because the furnace is too small. Wouldn't a good home inspector know that and say something or am I wrong? Maybe not in Ontario?
Checking the size of the furnace and knowing what the size it should be based on the size of the home is standard with all my new home warranty inspections.
I'm not sure who you hired but he or she should have checked that. Some builders, like the biggest builder in my area, tend to install the smallest possible furnaces while other builders install furnaces that are well sized for the homes and are big enough so the AC can work well.
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  #19  
Old 2019-03-28, 03:51 PM
stittsville resident stittsville resident is offline
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Quote:
Originally Posted by Halton Home Inspector View Post
Checking the size of the furnace and knowing what the size it should be based on the size of the home is standard with all my new home warranty inspections.
I'm not sure who you hired but he or she should have checked that. Some builders, like the biggest builder in my area, tend to install the smallest possible furnaces while other builders install furnaces that are well sized for the homes and are big enough so the AC can work well.
Yes, it's too bad, but the more time which passed after the inspection the more things I have noticed were missed. This issue still isn't resolved, but I have heard the builder is going to have an independent party investigate the issue. After that I need to talk with Tarion to figure out how they will test the furnace, because there is no problem with balancing etc, the problems are that when it was low -20's on January 19th, the furnace couldn't get the temp above 19 and that if the temp is below zero it takes 30-90 minutes to raise the temp inside by .5 degrees. -15 outside, wake up at 0700, inside temp is 17, it will be 20 by about 1300 or later if I turn up the thermostat. I have a hard time believing the system is supposed to be that slow and I've found no one who thinks it should be. All independent people I've talked to said the furnace is undersized, but unfortunately the builder is choosing to drag this out as along as they can. I would never recommend a new build in Ontario to anyone after this experience.
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  #20  
Old 2019-03-29, 01:37 PM
oakvillehomeowner oakvillehomeowner is offline
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Stupid question - have you checked your attic insulation? No question that 40K btu is probably undersized, but if the attic is also lacking insulation that may make things worse.
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