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Old 2020-03-03, 10:48 AM
suezuki650 suezuki650 is offline
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Default Gas fireplaces

I have a gas fireplace in my townhome. I've been in the home and from the beginning I've had issues with the fireplace. The fireplace will randomly shut off and then turn back on (as does the pilot). The company who installed it have been good. They've sent out technicians on numerous occasions. They've replaced bits and pieces, changed the venting and most recently replaced the whole unit (except for the fan which was reused).
Every time they work on it, the problem goes away for about a month or so.
I use my fireplace almost daily when it's cold so it certainly gets used, but this can't be normal.
The company that installed it are now saying after all this time, this is normal and I don't buy it.
Considering all the work that has been done so far, I don't know what the solution might be. Ideas?
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Old 2020-03-05, 05:31 PM
Halton Home Inspector Halton Home Inspector is offline
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I would call the manufacturer for help to diagnose the problem. Most manufacturers are very helpful.
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Old 2020-03-09, 10:33 AM
suezuki650 suezuki650 is offline
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The company is an authorized distributor and says that they've been in contact with the manufacturer, but I guess I can try direct.
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Old 2020-03-10, 09:32 PM
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Is the space under the fireplace finished? Can you see the gas line? Any kinks?
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Old 2020-03-10, 10:03 PM
suezuki650 suezuki650 is offline
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It doesn't seem to be a gas line thing as they've looked at that and the electrical.

Once it's been cleaned, it works fine for about a month. It seems to be a problem with build up on the sensors. I get build up on the inside of the glass too.
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