Construction Problems
From BuildingHomes.ca
Are you having problems with the construction of your home?
Do you believe your builder is not doing something correctly?
Purchase Agreement
Your Purchase Agreement should contain all the information on how to contact your builder for any issues that arise.
Site Super
Find your site supervisor and present it to him/her as a concern. Chances are they may already be aware of it. Do NOT tell them to fix it or even how to fix it. You will essentially be telling them how to do their job and this is an insult to anyone. Let them come to a conclusion and offer a solution.
Document who you spoke to and the results of the conversation.
Builders Office
Nothing happened with the site-super? Time to contact your builders main office.
Clearly write up and describe your concern. Use a standard business format letter. If you do not know who to address it to, then address it to the project manager for your subdivision. Do not tell them how to fix it. Allow them to come to a conclusion and offer a solution. Also state that you will be following up with a phonecall in a few days to see if they have received your letter.
Keep a copy of this letter along with the date you faxed and mailed it off.
Phone Call
Make the phonecall described above. Ask whomever answers the phone that you faxed a letter in with concerns regarding your house under construction and you are following up for a response. If you do get someone on the phone, be nice, ask if they have read it and see what they say. Before the conversation ends make sure you get some sort of confirmation that the issue is addressed, or will be addressed by a certain date and thank them for their time. Document who you spoke to, when, and what the results of the conversation were.
Lawyer
Either you didn't get any response from the phonecall, or you still haven't seen your issue addressed. During this whole process you have been documenting who you have been talking to, when, and what was said. It may be time to ask your lawyer for some help and see exactly what your options are.
Tarion
If your lawyer isn't much help, then fax and mail off another letter to your builder, but include all the details as to whom you talked to, when and what was said. Also note on there that a copy of this letter is going to Tarion.
Avoid the sales offices. The people there are for selling the houses and very rarely have anything to do with them after you have signed your purchase agreement.
Remember: You catch more flies with honey than vinegar.
Disclaimer: This by no means legal advice. Your milage may vary. Everybodys situation is different.
